Have a question before purchasing, or a technical issue? We are here to help.
Common Questions
Is my specific denial reason covered by this tool?
The tool covers the most common homeowners insurance denial categories: Wear & Tear / Maintenance, Pre-Existing Damage, Not Covered / Exclusion, and Underpaid / Low Estimate. Within each category, you select a specific sub-reason before you pay. If your situation is not listed, you will see that before any payment is required.
I paid but cannot access my letter.
After payment, Stripe redirects you back to the tool. If you were disconnected, email us at support@claimrebuttal.com with your Stripe receipt and we will assist you promptly.
Can I get a refund?
All sales are final. No refunds are issued once access has been granted. Please review the tool and confirm your denial type is covered before purchasing. See our Terms of Use for full details.
I need to change something in my letter.
Your letter is fully editable after it is generated. Simply click anywhere inside the letter text and type your changes before downloading or printing.
Do you store my personal information?
No. Your letter is generated entirely within your browser. We do not store, receive, or have access to your name, address, claim number, or any letter content. See our Privacy Policy for full details.
My claim is complex. Can you help directly?
ClaimRebuttal is a self-serve form letter tool and cannot provide individual claim assistance or legal advice. For complex claims, we recommend consulting a licensed public adjuster or insurance attorney in your state.